2017 Symposium Speakers

Dr Damian Cotchett

Head of Customer Experience, AGL

Biography

Dr Damian Cotchett is a consumer psychologist. His expertise is in customer experience  management, business transformation and cultural change programs. He has worked extensively with organisations in both the private and public sector to deliver successful business performance results using a range of customer experience approaches and methodologies including customer impact assessments, design thinking, and metrics-driven customer solutions.