Handling Social Media Complains and Crisis/Reputation Management

1 October 2019 – 12pm-1pm AEDT

Is your business active on social media? Have you ever had a negative comment?

Do you have a plan in place to handle customer complaints or negative feedback which may come in via social media? Having a clear customer service and complaint management system for your social media is essential in today’s increasingly online world. Establishing methods to be aware of, and responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention.


This session is for anyone that promotes their business on any social media platform.

Join us for this informative and fun presentation.

The webinar will feature:

  • A dynamic presentation from an industry leader
  • Inspiration, information and ideas
  • The opportunity to ask questions

Want more? Book into our full day workshop