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SOCAP Community of Practice – Sydney

May 16, 2018 @ 4:00 pm - 6:00 pm

SOCAP Community of Practice

ROI of Effective Complaint Management

Research Report and Findings

Hear from the head of the University of Newcastle research team, Professor Tania Sourdin, as she discusses the findings of the return on investment of effective complaints management research and impacts for business in delivering a framework for organisations to verify and value the work of complaints, customer relations and consumer affairs departments.

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May 16, 2018
4:00 pm - 6:00 pm