Membership

Discover the many benefits of joining SOCAP (as either an individual or through your organisation), including access to the most cutting edge best practices in complaints management.

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Training

In-person and online training suited to every experience level, covering all aspects of complaint handling from basic training to emotional intelligence in customer care.

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Certification

The only complaints-industry certification that recognises your professional experience and sets the standard for service. Start your certification here.

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Symposium

Join us for the Annual SOCAP International Symposium for a special returning to Melbourne event: The Future is Now - Creating Tomorrow's World Today. Find out more here.

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Welcome to SOCAP Australia

The Society of Consumer Affairs Professionals - where Australian and New Zealand complaint professionals come to connect, develop and train for skills, and advance the complaint management industry. Here you’ll find information about…

Latest Events

Coming Events

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NEW - Designing Inclusive & Accessible Complaints Practices – 10 April

Date:
10 April 2024 - 10 April 2024
Time:
9.30am AEST - 12.00pm AEST

Inclusive design and accessible complaints practices are recognised as the industry's “good practice”.

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NEW - Cultural Awareness - Resolution Education & SOCAP - 30 April

Date:
30 April 2024 - 30 April 2024
Time:
1.30pm AEST - 4.30pm AEST

This interactive workshop encompasses defining culture, emphasising the significance of cultural sensitivity, exploring diverse cultural lenses and biases, recognising a spectrum of cultural values, and equipping participants with the skills for effective communication and de-escalation

More Info Register Now

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NEW - Stabilising Conversations on Difficult Calls - 7 May

Date:
07 May 2024 - 07 May 2024
Time:
9.30am AEST - 12.30pm AEST

This interactive workshop is grounded in the concepts of above and below the line thinking to stabilise conversations that may be emotionally heightened.

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The Intel

Inside a SCROL digital learning module – Negotiation | SOCAP

21 March 2024

See inside the Negotiation SCROL digital learning module you can pursue for upskilling or as part of the SOCAP Certification pathway.

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How CBA is using SCROL | SCROL in the Community | SOCAP

21 March 2024

At our recent SCROL in the Community session, CBA’s Tania Linehan shared how they are leveraging SCROL to become Australia’s most qualified complaints team.

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SOCAP member profile: Meet Meredith Copping from Water Corporation

21 March 2024

Meet Water Corporation’s Lead - Customer Dispute and Resolution, Meredith Copping, and learn how she got into complaints and her experience with SCROL for SOCAP Certification.

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Our Platinum Members