2018 Symposium Highlights

2018 28th Annual SOCAP Australia International Symposium
Wednesday 22 August to Friday 24 August 2018
Crown Melbourne

  

   

Super Early Bird bookings 
Open 5 February to 16 February 2018

Quick Links

Business Case Letter and Symposium Top 10

Need some help for your business case? Use our Business case letter template for your Symposium registration. Need even more reason to attend SOCAP Symposium 2018? Use our Symposium Top 10 Reasons to Attend.

 

At a Glance

Excellent

97%

of 2017 Symposium delegates surveyed rated the Symposium as Excellent and Good for developing professional networks.

 

Yes, we are attending!

93%

of 2017 Symposium delegates surveyed are planning on attending Symposium again this year (and those who aren’t, will be passing the baton on to colleagues!)

Network

220

More than 220 delegates attended Symposium 2017, networking at the Welcome Member Cocktail Party and the Annual Gala Dinner and Industry Awards Night, Friday Finale Luncheon, as well as the many interactive plenary sessions, breakouts and refreshment zones.

 

From our 2017 Symposium delegates

As a first time attendee I came away inspired and excited about what I learnt. Also, I met some very interesting people. The quality of the speakers and activities were of a very high standard.”

“I love attending SOCAP’s Annual Symposium, it’s 3 days of gold nugget knowledge where I can let go of the day to day and expand my knowledge and perspective as well as generate new ideas to further improve my business.”

“It was of extremely high quality that really piqued my interest and offered a lot of value that I’ve already been able to take back to my team and share.”

“It was a great opportunity to get new ideas on how we can improve our complaints handling process, it also provided guidance on how we should be responding to our customers as individuals. It also provided a chance to gauge our organisations performance against the industry standard and meet new people who can help us achieve excellence in customer experience.”

“I found attending the Symposium valuable, not only for myself but also for my peers and people that I work with and being able to take the learning and apply this to continually achieve Best Practice. I have been able to share my experience in attending the Symposium with my peers and I have been able to provide them with a deep insight to my learnings that they are excited to hear more and also to attend the 2018 Symposium. The Symposium a great experience, the speakers and people you meet is amazing and SOCAP who were extraordinary in putting this together, highly recommend to anyone who works with people or in the customer service industry to attend as the learnings can be applied to any situation whether it be business or personal.”

“Someone wise once said, to be able to grow as a person you need to surround yourself by gifted and talented people. Going to SOCAP Symposium is a great way to surround yourself with incredibly gifted and talented people.”

“I thoroughly enjoyed my first SOCAP Symposium experience from start to finish! The speakers were insightful, captivating and thought provoking. I believe as a corporate complaint resolver my attendance at this year’s event has reinvigorated me to become influential to change both my personal development as well as my agency, moving forward. The networking opportunities were of greatest value to me personally, my networks and my work.”

“I’ve already recommended SOCAP’s Symposium to colleagues, much to be gained through attendance and looking forward to next year.”

“One of the best industry events if its kind, if not the best, because it offers a mix of up to date and relevant content from the experts, together with a set of very practical, “real world” examples of trialled and tried practices that one can learn from.

“This was my second Symposium and I loved everything about it – I had an expectation it would be similar to last year with the key note speakers but the speakers yesterday and today blew me away. Absolutely amazing people.”

 “Once again, the Symposium was professionally handled, which provided the success to the overall event. The theme and supporting content was enlightening and current. There was a multitude of items and processes to take back to our organisation to assist with internal continuous improvement programs. So successful are these events it’s a pity they are only annually.”

 

FOR ALL SYMPOSIUM BOOKINGS, CONTACT THE SOCAP OFFICE ON (02) 8095 6426

TERMS & CONDITIONS
REGISTRATION DEADLINES: 
Registration and payment for Super Early Bird Discount attendance must be received by 5pm 16 February 2018. Registration and payment for regular Early Bird Discount attendance must be received by 5pm 1 July 2018 to receive the regular Early Bird Discount Fee. All other registrations must be received and paid for by close COB 8 August 2018. Your full Symposium registration fee includes attendance at our Welcome Cocktail Party & Gala Dinner. 
PROGRAM CHANGES: SOCAP Australia reserves the right to make changes, amend or cancel any of the above details at any time. All details were correct at time of publishing. SOCAP Australia reserves the right to make changes in programs and speakers or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. Every effort will be made to contact each delegate if a program is cancelled. If a program is not held for any reason, our liability is limited to the program fee only. DIETARY REQUIREMENTS: SOCAP will make every effort to cater for guests with dietary requirements, i.e. vegetarian, vegan, low gluten, lactose intolerant or allergies at no extra charge*. Any other additional special meal requests may incur a surcharge per person by the venue. *Important notice – While the venue will endeavour to accommodate requests for meals for delegates who have food allergies or intolerances, we cannot completely guarantee allergy-free meals due to the potential of trace allergens in the working environment and supplied ingredients. Gluten free meals also cannot be guaranteed however requests for meals which are low gluten can be accommodated. SOCAP AUSTRALIA’S 28TH ANNUAL INTERNATIONAL SYMPOSIUM CANCELLATION POLICY: All cancellations must be made in writing (via email to socap@socap.org.au) to the SOCAP Australia Office. Substitutions will be gladly accepted at no charge until July 22, 2018.  A $110 fee will be charged on any substitutions made after July 22, 2018. A full refund less a $195 processing fee will be made for cancellations received to 22 July 2018. A 50% refund less a $195 processing fee will be made for cancellations received to 7 August 2018. No cancellations or refunds after 7 August 2018. Registration transfers to future SOCAP Australia events will not be accepted. PHOTOGRAPHY NOTICE: Be aware that by participating in SOCAP AUSTRALIA’S 28TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.  DELEGATE BOOKLET: Be aware that by participating in SOCAP AUSTRALIA’S 28TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs, through the listings in the SOCAP Symposium Delegate Attendee Booklet.