2018 Industry Awards

Acknowledging Excellence in Consumer Affairs & Complaints Handling


2017 SOCAP Australia Lifetime Achievement Award Winner, Delia Rickard, ACCC on the importance of the SOCAP Australia Industry Excellence Awards. 

Nominations open now

Closing Friday 27 July, 2018

AWARD CATEGORIES, SELECTION CRITERIA AND NOMINATION FORMS 

 

2018 Rising Star Award – acknowledges an emerging staff member within the SOCAP community who has made a significant contribution to improving the consumer affairs or complaint handling process or outcome going above and beyond their job description within an organisation. Nominations are welcome from Business, Government and non-government sectors.

 2018 Stellar Achievement Award – acknowledges a more experienced individual within the SOCAP membership who has made a significant contribution to improving the status of consumer affairs, complaint prevention or complaint handling within their business or industry as a whole, going above and beyond their job description within an organisation and industry. Nominations are welcome from Business, Government and non-government sectors.

2018 Constellation Achievement Award – acknowledges a more experienced team within the SOCAP membership who has made a significant contribution to improving the status of consumer affairs, complaint prevention or complaint handling within their business or industry as a whole, going above and beyond their job description within an organisation and industry. Nominations are welcome from Business, Government and non-government sectors.

 2018 Lifetime Achievement Award – acknowledging a lifetime of work within the industry and a significant record of contribution to the development of consumer affairs in Australia over 10 years or more

Kickstart a career in consumer affairs and customer relations and nominate for the John Wood Scholarship
The 2018/19 recipient receives 12 months of mentoring, professional development, SOCAP Complaints Professional Certification and SOCAP membership. Apply now

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TERMS & CONDITIONS
REGISTRATION DEADLINES: 
Registration and payment for Super Early Bird Discount attendance must be received by 5pm 16 February 2018. Registration and payment for regular Early Bird Discount attendance must be received by 5pm 1 July 2018 to receive the regular Early Bird Discount Fee. All other registrations must be received and paid for by close COB 8 August 2018. Your full Symposium registration fee includes attendance at our Welcome Cocktail Party & Gala Dinner. 
PROGRAM CHANGES: SOCAP Australia reserves the right to make changes, amend or cancel any of the above details at any time. All details were correct at time of publishing. SOCAP Australia reserves the right to make changes in programs and speakers or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. Every effort will be made to contact each delegate if a program is cancelled. If a program is not held for any reason, our liability is limited to the program fee only. DIETARY REQUIREMENTS: SOCAP will make every effort to cater for guests with dietary requirements, i.e. vegetarian, vegan, low gluten, lactose intolerant or allergies at no extra charge*. Any other additional special meal requests may incur a surcharge per person by the venue. *Important notice – While the venue will endeavour to accommodate requests for meals for delegates who have food allergies or intolerances, we cannot completely guarantee allergy-free meals due to the potential of trace allergens in the working environment and supplied ingredients. Gluten free meals also cannot be guaranteed however requests for meals which are low gluten can be accommodated. SOCAP AUSTRALIA’S 28TH ANNUAL INTERNATIONAL SYMPOSIUM CANCELLATION POLICY: All cancellations must be made in writing (via email to socap@socap.org.au) to the SOCAP Australia Office. Substitutions will be gladly accepted at no charge until July 22, 2018.  A $110 fee will be charged on any substitutions made after July 22, 2018. A full refund less a $195 processing fee will be made for cancellations received to 22 July 2018. A 50% refund less a $195 processing fee will be made for cancellations received to 7 August 2018. No cancellations or refunds after 7 August 2018. Registration transfers to future SOCAP Australia events will not be accepted. PHOTOGRAPHY NOTICE: Be aware that by participating in SOCAP AUSTRALIA’S 28TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.  DELEGATE BOOKLET: Be aware that by participating in SOCAP AUSTRALIA’S 28TH ANNUAL INTERNATIONAL SYMPOSIUM you are automatically authorising the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs, through the listings in the SOCAP Symposium Delegate Attendee Booklet.